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 Current RED Delivery Schedule (updated 03/29/11)
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PostPosted: Mon Nov 17, 2008 8:19 pm    Post subject: Current RED Delivery Schedule (updated 03/29/11) Reply with quote

As posted online by RED:

Updated 03/29/11

1. SCHEDULE:

The first generation RED ONE has been succeeded by the RED ONE M-X, which is currently experiencing a brief shipping delay.

If you were to place an order for a RED ONE M-X now, you will be contacted directly via email by a BOMB SQUAD rep who will assist you through the purchase and fulfillment process. Once you receive an email from your BOMB SQUAD rep, you have (30) days to make final payment. From the time RED receives final payment, we normally expect a 3-5 business day processing time until that order ships. NOTE: We are experiencing unusually high order volumes so processing time is closer to 7-10 business days at this time.

Unfortunately, Red is not set up for on site camera delivery. We have been developing a system of checks and balances from our invoicing through confirmation of delivery that is simply not able to accommodate physical pick up from our premises. We appreciate your understanding on this matter.


2. ACCESSORY AVAILABILITY:

As of March 29, 2011, this is our status on accessories that are on backorder, in limited quantites, or recently off of backorder. I will keep it updated and current as things change. (they will change) ;-)

RED ONE 1.8" SSD MODULE - Limited availability.

REDMAG 1.8" SSD 64GB. - Limited availability (5 cards per customer). Shipping priority is for customers with unfulfilled RED-DRIVE and RED-RAM orders.

REDMAG 1.8" SSD 128GB. - Limited availability (5 cards per customer). Shipping priority is for customers with unfulfilled RED-DRIVE and RED-RAM orders.

REDMAG 1.8" SSD 256GB. - Limited availability (5 cards per customer). Shipping priority is for customers with unfulfilled RED-DRIVE and RED-RAM orders.

RED PRO 17-50 (US) - Currently shipping.

RED PRO 17-50 (M) - Currently shipping.

RED PRO PRIME 300mm (M) - Currently backordered.

RED PRO Matte Box - Currently shipping in limited quantities.

RED DRIVE 640GB - Discontinued, no longer available.

BOMB EVF - Currently shipping in limited quantities.

RED LCD (5.6") - Currently shipping.

RED LCD PRO (7.0") - Currently backordered.

RED LCD CABLES (10') - Currently shipping.

RED MINI XLR ADAPTOR - Currently shipping.

RED UNIVERSAL MOUNTS Currently shipping.

RED HANDLE (L) - Currently shipping.

RED HANDLE (R) - Currently shipping.

RED TOP MOUNTS - Currently shipping.

RED BASE PRODUCTION PACKS Currently shipping.

RED Arri 15mm BASE - Currently backordered.

RED MODULAR 19mm BASE - Currently backordered.

RED CHARGER - Currently shipping.

RED BATTERY PLATE BELT CLIP - Currently backordered.

RED BOTTOM PLATE - Currently shipping.

RED CAMBOOK - Currently shipping.

RED 18" DRIVE CABLE - Currently shipping.

RED 9" ARM - Currently backordered.

RED STATION BASE - Currently shipping.

RED STATION CF - Currently shipping.

RED BODY CAP - Currently shipping.


3. ACCESSORY DELIVERY POLICY:

EFFECTIVE 11/17/08: Backordered items will be fulfilled in order of date/time order is placed with the exception of the RED PRO PRIME set, which will be distributed in the following order -

- Those who had existing reservations for the RED PRO PRIME set when it was previously available for purchase on RED.com.

- All RED PRO PRIME SET orders placed from April 22 through April 28, 2009 by existing RED ONE owners (ie, have taken delivery of their cameras). These will be fulfilled in order of camera delivery date.

- All RED PRO PRIME SET orders placed from April 22 through 28, 2009 by non-RED ONE owners (ie, have not taken delivery of their cameras or do not have camera orders). These will be fulfilled in order of date/time reservation is placed.

- All RED PRO PRIME SET orders placed on April 29 or later will be fulfilled in order of date/time reservation is placed regardless of camera delivery status, etc.


4. RED STORE:

THE RED STORE IS NOW OPEN IN HOLLYWOOD! Located at RED STUDIOS HOLLYWOOD (846 N. Cahuenga Blvd., Hollywood, CA. 90038) and open Monday through Friday, 9-5, the RED Store offers the opportunity for the public to come touch and try the RED One and all its accessories. In addition, we have workstations set up demonstrating RED workflow. Retail sales of deliverable product will be available onsite with cash or credit card and repair drop off and pick up is possible with an RMA in hand. For additional information, email us at redstore@red.com or phone (949) 206-7900 X7963. We'll look forward to seeing you!
Although the store has moved from our Lake Forest facility to Hollywood, customers are still invited to drop their cameras off for repair (with RMA in hand - contact brianb@red.com) or pick up a will-call from the Orange County Lake Forest location. The address is 20291 Valencia Cr., Lake Forest, CA. 92630. (949) 206-7900. All domestic repair service is done at the Lake Forest office.


5. FUTURE:

Beginning our second year at RED Studios Hollywood, RED has opened another stage dedicated to bringing, closer to home, engineering support in developing and assembling cameras in the United States. While the Orange County office in Lake Forest continues to support accounting, engineering and customer service, the studio is becoming the center for RED, nestled in the heart of Hollywood, California. Plans are still in the works for a world-wide manufacturing facility in Nevada, as volume of production dictates. RED's continued commitment to state of the art sensor design, as well as the ongoing developments in color science, compression and HDR technologies, stand at the core of the company's philosophy to push the boundaries and never be satisfied with "good enough". The evolving presence of RED, from warehouse garage in Orange County to Hollywood Studio is a strong affirmation to all RED customers, present and future, of the stability, commitment and long range purpose of the RED Digital Cinema Camera Company.

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